IT Rules 2021 Compliance Policy

IT Rules 2021 Compliance Policy

1. Purpose

This policy outlines the organization’s compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It defines procedures for grievance handling, content moderation, takedown requests, and user notification.

2. Scope

This policy applies to:

• Platform communications
• Customer submissions and documents
• Website and application content
• Third-party integrations handling user data
• Any user-provided information processed by the platform

3. Grievance Contact

The organization provides a grievance contact to address complaints related to unlawful or prohibited content.

Contact Details:

• Email: wbgrievance@wealthy.in
• Response Time: Within 24–48 hours of complaint receipt

Complaints received through the above channel are reviewed and appropriate action is taken where necessary.

4. Content Moderation

The organization takes reasonable steps to restrict prohibited content, including:

• Fraudulent or misleading information
• Content violating applicable laws
• Unauthorized sharing of personal data
• Malicious or harmful content
• Content infringing intellectual property rights

Content may be reviewed based on user complaints, internal checks, or legal requirements.

5. Takedown Process

Upon receiving a valid complaint or legal request:

1. The reported content is reviewed for potential violations
2. If a violation is identified, access to the content may be restricted or removed
3. Priority action is taken for legal or regulatory directives
4. Users may be notified where applicable
5. Necessary actions are documented

Immediate takedown may occur in cases involving:

• Legal or regulatory orders
• Security risks
• Fraudulent activity
• Violation of applicable laws

6. User Notification

Users may be notified when:

• Their content is removed
• Access to content is restricted
• Their account is flagged for policy violations

Notifications may include:

• Reason for action
• Reference to applicable policy

7. Grievance Redressal Process

Users may submit complaints related to:

• Content removal
• Data misuse
• Policy violations
• Unauthorized activity

Process:

1. Complaint received via official communication channel
2. Complaint reviewed
3. Appropriate action taken based on evaluation
4. Resolution communicated to the user where applicable

8. Compliance Review

This policy is reviewed periodically to ensure continued compliance with IT Rules 2021 and applicable regulatory requirements.