Cyber Crisis Management Plan (CCMP) Policy
Cyber Crisis Management Plan (CCMP) Policy
| Field | Value |
|---|---|
| Document ID | POL-005 |
| Classification | Internal |
| Owner | CTO (interim CISO) |
| Effective Date | April 2026 |
| Review Cycle | Annual |
1. Overview
This policy defines procedures for identifying, responding to, managing, and recovering from cybersecurity incidents to protect systems, data, and business operations. It ensures timely containment, investigation, recovery, and communication during cyber incidents.
2. Purpose
The purpose of this plan is to provide a structured approach to detect, respond to, and recover from cybersecurity incidents while minimizing business disruption and protecting sensitive data.
Objectives
- Ensure timely detection and response to incidents
- Minimize impact on business operations
- Define clear response responsibilities
- Protect organizational data and systems
- Support recovery through backups and restoration
- Improve security through continuous review
3. Scope
This policy applies to all cloud infrastructure, applications, networks, systems, employee devices, and users accessing organizational resources.
4. Incident Response Roles
4.1 CTO
- Overall incident leadership and decision-making
- Approves communication and escalation
- Coordinates recovery actions
4.2 DevOps Engineer
- Technical investigation and containment
- Infrastructure restoration and monitoring
- Backup and recovery execution
4.3 Engineering Team
- Application-level issue resolution
- Support recovery and validation
- Incident documentation
5. Infrastructure and Backup
- Applications are hosted on AWS and GCP cloud infrastructure
- Access is provided through secure authenticated systems
- Regular backups of critical data are maintained
- DevOps team monitors backup integrity and restoration readiness
- Employees use password-protected MacBooks with updated security patches
6. Incident Severity
| Severity | Description | Response Time |
|---|---|---|
| Critical | Major service disruption or security breach | 15 minutes |
| High | Significant degradation | 30 minutes |
| Medium | Limited impact | 1 hour |
| Low | Minor issue | 4 hours |
7. Recovery Objectives
| System Category | RTO | RPO |
|---|---|---|
| Critical Services | 4 hours | 1 hour |
| Business Applications | 8 hours | 4 hours |
| Internal Tools | 24 hours | 8 hours |
RTO and RPO are aligned with backup schedules and tested periodically.
8. Incident Response and Recovery
8.1 Detection and Reporting
- Incidents are reported via monitoring alerts or internal escalation
- Response team is activated based on severity
8.2 Containment
- Isolate affected systems
- Disable compromised access
- Preserve logs for investigation
8.3 Investigation
- Identify root cause
- Assess impacted systems and data
- Determine recovery actions
8.4 Recovery
- Restore systems from secure backups
- Apply security patches
- Validate system integrity
- Gradually restore services
8.5 Communication
- Provide internal status updates
- Notify stakeholders as required
9. Endpoint Incident Recovery
- Isolate affected device
- Reset credentials
- Apply security updates
- Restore required data from backup
- Provide replacement device if needed
10. Network Incident Recovery
- Identify network disruption
- Coordinate with cloud provider
- Switch to alternate connectivity if required
- Restore services and monitor stability
11. Post-Incident Activities
- Perform Root Cause Analysis (RCA)
- Document incident timeline and actions
- Implement corrective measures
- Update security controls if required
12. Testing and Training
- Periodic incident response drills
- Backup restoration testing
- Security awareness training
- Regular policy review and updates
13. Policy Review
This policy is reviewed annually or after major incidents or infrastructure changes to ensure effectiveness.