Root Cause Analyses

Root Cause Analyses

This section contains detailed root cause analyses (RCAs) for production incidents. Each RCA follows a structured format to document:

• Incident summary and timeline
• Impact assessment
• Root cause identification
• Resolution steps taken
• Contributing factors
• Future mitigation plans

Recent RCAs

RCA Template

When creating new RCAs, use the following naming convention:

• Format: YYYY-MM-DD-brief-description.md
• Example: 2025-09-14-gke-auto-upgrade-failure.md

Each RCA should include:

1. Incident Summary - Brief overview of what happened
2. Timeline - Chronological sequence of events
3. Impact - Systems affected and business impact
4. Root Cause - Primary cause(s) of the incident
5. Resolution - Steps taken to resolve the incident
6. Contributing Factors - Secondary factors that exacerbated the issue
7. Future Mitigation Plan - Actions to prevent recurrence
8. Lessons Learned - Key takeaways for the team

Related Documentation

• Incident Management Process
• Change Management Policy
• Monitoring Mechanisms