Operations & Processes

Operations & Processes

This section covers the business operations, processes, and policies that govern how Wealthy operates as an organization and delivers services to clients and partners.

Overview

Wealthy’s operations framework ensures consistent, compliant, and efficient delivery of financial services while maintaining high standards of quality and regulatory adherence.

Key Areas

Business Operations

• Process optimization and workflow management
• Business analysis and performance metrics
• Operational efficiency and continuous improvement
• Cross-functional coordination and project management

Change Management

• Feature request and requirement management process
• Development lifecycle governance
• Stakeholder coordination and approval workflows
• Sprint planning and execution tracking

Compliance & Governance

• Regulatory compliance monitoring and reporting
• Policy development and implementation
• Audit preparation and documentation
• Risk management and assessment

Infrastructure Operations

• Multi-cloud architecture management (GCP, AWS, Cloudflare)
• Vendor relationship management and cost optimization
• Security infrastructure (VPN, secrets management, network security)
• Service billing coordination and cost management
• Incident management and resolution procedures

Quality Assurance

• Testing procedures and quality standards
• User acceptance testing coordination
• Performance monitoring and optimization
• Issue resolution and escalation procedures

Process Documentation

Change Management Policy

Comprehensive policy for managing feature requests, requirements, and development lifecycle from partner feedback to implementation.

Infrastructure Management

Infrastructure management, cloud billing arrangements, vendor relationships, and platform operations across multi-cloud architecture.

Incident Management

Incident detection, response procedures, escalation processes, and resolution tracking for operational issues.

Monitoring Mechanisms

Comprehensive monitoring stack, alerting systems, observability mechanisms, and performance tracking across all platform components.

Key Processes

Requirement Management Flow

1. Initiation: Partner feedback and business needs identification
2. Documentation: Product Manager creates detailed requirement documents with CEO/CTO collaboration
3. Design Integration: Design Team collaboration with Figma integration (if UI/UX changes required)
4. Review: Stakeholder review and approval process
5. Planning: Resource allocation and development planning
6. Implementation: Development execution with weekly sprint tracking using dual Plane projects
7. Delivery: Testing, deployment, and post-implementation review

Sprint Management

• Weekly Cycles: One-week sprint iterations for development teams
• Dual Plane Projects: Roadmap Project (high-level features) and Engineering Board (detailed tasks)
• Figma Integration: Design mockups and prototypes linked in Plane tickets
• Progress Tracking: Real-time visibility with click-through from Roadmap to Engineering details
• Stakeholder Updates: Regular communication with business stakeholders

Quality Control

• Code Review: Peer review process for all development work
• Testing Standards: Comprehensive testing across functional, performance, and security domains
• Compliance Validation: Regulatory compliance verification for all changes
• Documentation: Maintained documentation for all processes and procedures

Governance Structure

Decision Making Authority

• Product Decisions: Product Manager with CEO/CTO collaboration and stakeholder input
• Technical Decisions: CTO with engineering team consultation
• Business Process: Operations Manager with business team validation
• Compliance: Compliance Officer with regulatory requirement validation

Communication Channels

• Slack: Primary internal communication platform
• Weekly Meetings: Team-specific progress and planning sessions
• Plane: Task management and progress tracking system
• Documentation: Centralized knowledge base and process documentation

Continuous Improvement

Process Optimization

• Regular review of operational procedures
• Feedback collection from all stakeholders
• Process metrics and performance measurement
• Implementation of improvement recommendations

Knowledge Management

• Documentation of best practices and lessons learned
• Training and onboarding procedures
• Cross-team knowledge sharing initiatives
• Technology and process innovation adoption